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New
Growth Retainer plans now available!

Empowering business with creative Shopify solutions.

Are you a Shopify merchant looking to streamline your business operations and maximise conversions? Look no further! At Uncover Commerce, we specialise in Shopify store management. We personalise our eCommerce support packages to provide tailored solutions to maximise your store's performance while allowing you to focus on what you do best – growing your business.
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Why Choose Uncover?

Innovative solutions igniting digital growth

Shopify store management services that offer you the flexibility to bring your brand vision to life without limits.

Save 35%

Our monthly membership retainer provides access to all our expert Shopify services, our monthly retainers cost 35% less than the equivalent rate if we were hired on an ad-hoc basis. Enjoy the benefits of our Shopify experts every month with just one membership fee.

eCommerce Roadmap

You may have complex ideas of where you want to take your website. We can join you at the earliest stage, offering support, research and insights to help you grow and improve your Shopify or Shopify Plus store.

Technical Support

Build customer trust with a secure, always-running website. Boost loyalty and sales with worry-free shopping. We handle critical updates and repairs seamlessly, ensuring optimal performance and customer trust.

Site Optimisation

Ensure your Shopify store will always be fully CRO and SEO optimised with eCommerce managed services! Expert developers, designers, and content strategists on call when you need them every month.
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Analytics reporting and monitoring

Core functions of your website are monitored with advanced monitoring tools. We create bespoke reports to inform your online strategy, to help you make smarter decisions.

Time Saving, Not Time Wasting

Focus on growing your business while our team handles your creative needs.
Pricing

Simple, transparent pricing

We believe Uncover support should be accessible to all businesses, no matter the size.
Popular

Expertise that scales with your business.

All of our retainer plans include:
-> 6 Month contract
-> UX Design Specialist
-> Unlimited Bug Fixes
-> One Request at a time
-> Easy credit-card payments
-> Rapid response
-> Site monitoring
-> Technical Shopify Lead Developer
-> CRO Strategist + Growth Expert
-> Technical Support
-> Unlimited Quote Requests
-> QA + Bug Reporting System
Looking to take your store to the next level with new features or site development?
Choose from one of our support and maintenance add-ons and elevate your stores functionality with custom feature development tailored to your unique requirements.

+12h/pm

£1440+VAT

Aimed at smaller sized eCommerce brands looking to improve their online store. Requires essential plan.
Get Started

+48h/pm

£3960+VAT

Perfect for large eCommerce businesses, aiming to vastly scale their online presence. Requires essential plan.
Get Started
Unlimited Support Requests and Bug Fixes
Have a question? Facing a technical hiccup? We’re just a message away. Our team is dedicated to solving your problems quickly, ensuring your store never misses a beat.
24/7 Support via Ticketing System
Our support team is ready to assist you day and night. Through our easy-to-use ticketing system, help is always a few clicks away.
Performance Monitoring and Reporting
A fast-loading site is key to keeping customers happy. We monitor your site’s performance, making tweaks to ensure it’s always quick and responsive.
Popular

Expertise that scales with your business.

All of our retainer plans include:
-> 6 Month contract
-> UX Design Specialist
-> Unlimited Bug Fixes
-> One Request at a time
-> Easy credit-card payments
-> Rapid response
-> Site monitoring
-> Technical Shopify Lead Developer
-> CRO Strategist + Growth Expert
-> Technical Support
-> Unlimited Quote Requests
-> QA + Bug Reporting System
Looking to take your store to the next level with new features or site development?
Choose from one of our support and maintenance add-ons and elevate your stores functionality with custom feature development tailored to your unique requirements.

+12h/pm

£13,824 £17,280 +VAT

Aimed at smaller sized eCommerce brands looking to improve their online store. Requires essential plan.
Add to your plan

+48h/pm

£42,768 £47,520 +VAT

Perfect for large eCommerce businesses, aiming to vastly scale their online presence. Requires essential plan.
Add to your plan
Unlimited Support Requests and Bug Fixes
Have a question? Facing a technical hiccup? We’re just a message away. Our team is dedicated to solving your problems quickly, ensuring your store never misses a beat.
24/7 Support via Ticketing System
Our support team is ready to assist you day and night. Through our easy-to-use ticketing system, help is always a few clicks away.
Performance Monitoring and Reporting
A fast-loading site is key to keeping customers happy. We monitor your site’s performance, making tweaks to ensure it’s always quick and responsive.

Just need a bit of support with your Shopify Store?

Our Essential care ensures your website runs smoothly which is vital for staying ahead of the competition. With our Essential Cover, you can rest assured knowing that your store is in expert hands.
Schedule your free session today -->

Our latest Shopify projects

Pricing

Why grow with Uncovers' eCommerce managed services?

We have a track record of providing an excellent service.
"They have been creative, approachable, and quick to fix any issues."
Asli Olcay
Product Manager, Rox
Clutch review badge depicting us as a top shopify company in 2023Clutch review badge depicting us as a top shopify company in 2023
5-star rating
5.0
from 100+ reviews
Shopify Plus Agency
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Expert support
As a Shopify Plus agency, we are experts in developing bespoke features unique to your business or enterprise and integrating the best technology from our Shopify app partners. Whether it's bug fixes, tweaks, adding subscriptions, creating custom apps, or rolling out your latest ideas, our expert Shopify developers have you covered. All the support you need when you need it!
Digital Strategists
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Cutting edge strategy
We join forces as an extension of your team; we’ll collaborate with you to develop a winning data-driven marketing strategy that fits your unique business goals and delivers tangible outcomes month after month. Our team of experts can help you with SEO and CRO to ensure that your website ranks highly in search results and converts visitors into customers.
Team of professionals
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Dedicated team on demand
As a Shopify Plus agency, we are experts in developing bespoke features unique to your business or enterprise and integrating the best technology from our Shopify app partners. Whether it's bug fixes, tweaks, adding subscriptions, creating custom apps, or rolling out your latest ideas, our expert Shopify developers have you covered. All the support you need when you need it!
Pricing

Don't just take our word for it!

See why others chose us for Shopify support
"They have been creative, approachable, and quick to fix any issues."
Asli Olcay
Product Manager, Rox
Clutch review badge depicting us as a top shopify company in 2023Clutch review badge depicting us as a top shopify company in 2023
5-star rating
5.0
from 100+ reviews

Proactive Maintenance

We monitor, update, and optimise your systems regularly, preventing issues before they arise. Enjoy uninterrupted performance and peace of mind.

Rapid Response Support, Anytime, Anywhere

Experience rapid response times and efficient issue resolution, ensuring your digital presence remains robust and your business stays on track, no matter the time or place.

Cost-Effective Assurance

Maximise your ROI with our cost-effective support and maintenance package. By preventing potential issues and swiftly resolving any challenges, we save you both time and money.
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Frequently asked questions

Everything you need to know about our design subscription service.
Why should I consider a Shopify Growth Retainer for my eCommerce business?
Imagine having a dedicated team of eCommerce experts who know your business and adapt to your needs, from design to development and marketing. It is like an ecommerce care package – bundle design, development, and marketing services for more savings compared to standalone fees. Regular check-ups and detailed reports keep your business in top shape. You always know exactly where you can make improvements. With tech support, you can leave the technical stuff to the experts who ensure your platform runs smoothly, granting you peace of mind. You'll have a full team of specialists – designers, developers, customer success champions, and growth experts. This isn't just a short-term thing. It is a long-term partnership. Your team gets to know your business inside out, ensuring sustained success.
What services and support are included in the Shopify Growth Retainer
Dedicated Hours: You get a set amount of dedicated time each month for tasks and improvements.Brand Application Design Style Guide: We will help you maintain a consistent brand look and feel with our expert guidance.

Developed Section Library: It ensures the longevity of your site, simplifying future updates.Access to Specialists: You have access to experts, including UX Design Specialists, Technical Shopify Lead Developers, Dedicated Customer Success Managers, and CRO Strategists.

Comprehensive Support: You benefit from technical support, a QA and Bug Reporting System, and a Project Manager overseeing tasks with easy access to PM tools.

Reporting: You stay informed with weekly sync calls for updates and day-to-day communication via Slack to keep things running smoothly. We have the tools, the team, and the expertise to elevate your business. You have a full eCommerce support system at your fingertips.
How do I choose between a 6-month and yearly Shopify Growth Retainer
Deciding between a 6-month and yearly Shopify Growth Retainer depends on your business needs, budget, and risk tolerance. Here's a breakdown to help you choose:

6-Month Retainer:

Pros:
- Lower upfront cost: Ideal if you're testing the waters or have a tight budget.
- Flexibility: Easier to adjust or end the contract if your needs change.
- Frequent strategy adjustments: Allows for quicker adaptation to market trends and campaign performance.
- Ideal for short-term goals: Suitable for specific campaigns or seasonal pushes.

Cons:
- Potentially higher cost per month: May not offer discounts compared to yearly retainers.
- Less continuity: Might require more onboarding and planning for each new term.
- Limited strategic impact: May not allow for longer-term initiatives and deeper analysis.

12 Month Yearly Retainer:

Pros:
- Higher cost-effectiveness: Often comes with discounted rates over time.
- Greater commitment and continuity: Builds stronger partnerships and deeper understanding of your business.
- Long-term strategic planning: Enables sustainable growth through multi-phase campaigns and initiatives.
- Stronger data and insights: More time to gather data and optimise strategies for better results.

Cons:
- Higher upfront cost: Requires a long-term financial commitment.
- Less flexibility: More challenging to adjust or terminate the contract mid-term.

If you’re still unsure, please reach out to one of our friendly Shopify experts here who will help you decide which is best for you.
Can I customise the services included in my Shopify Growth Retainer
Absolutely! The beauty of a Shopify Growth Retainer lies in its flexibility to cater to your specific needs. Here's how:

Service Selection: We offer a menu of services like SEO, PPC, social media marketing, email marketing, etc. You can choose the ones most relevant to your current priorities and growth goals.

Focus Areas: Within each service, you can specify your desired focus areas. For example, in SEO, you might prioritise on-page optimisation or link building. In PPC, you might focus on specific product campaigns or brand awareness.

Time Allocation: Discuss how you'd like the agency to allocate their time across different services. You can prioritise certain areas based on your current needs or spread the workload evenly.

Budget Allocation: If your retainer has a fixed budget, you can allocate it towards specific services based on their relative importance or expected impact.

New Features: Have a brilliant idea for a new feature? We can make it happen. Our expert team brings your vision to life with custom development solutions tailored to your specific needs.
What happens if i want to cancel?
We understand that business needs can change. You can cancel your retainer at any time after the first month. Billing cycles are determined by a 31-day period. Suppose you use the service for 21 days, then cancel your subscription. The billing cycle will be put on hold, and you'll have 10 days of service left to be utilised within that month.
Are there any refunds if I don't like the service? 
Due to the high quality nature of the work, there will be no refunds issued.

See if Uncover Commerce is right for you. (It totally is.)

Get a guided tour through Uncover, and find out how you and your team
can change the way you manage your Shopify store, forever.