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Unparalleled Support, Maintenance, and Improvement for Shopify & BigCommerce Stores

Regardless of the amount of support, you need you will receive the same consistent quality of service from our dedicated team. That is our guarantee.
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We take great pride in creating eCommerce stores that combine incredible experiences and performance.

Your eCommerce Success, Our Commitment
Welcome to our comprehensive Support, Maintenance, and Improvement service for Shopify and BigCommerce websites.

As an agency specialising in eCommerce design and development, we understand the crucial role your online store plays in your business's success. Our mission is to ensure your eCommerce platform always performs optimally, freeing you to focus on growing your business.
Your eCommerce Success, Our Commitment
From strategy, implementation, optimisation and maintenance, we deliver digital marketing efforts that return on investment for your brand needs.

Unwavering Support

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Whether it's small tweaks, theme updates, plugin integrations, or dealing with platform-specific nuances, our dedicated team is ready to help. We're committed to helping you overcome any technical hurdle that stands in your way.

Regular Maintenance and Security

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Regular maintenance ensures your store is always updated, secure, and functioning at peak performance.

Our maintenance package covers regular updates, security checks, bug fixes, performance enhancements, and more. We'll also keep your store in line with the latest eCommerce trends, giving you the competitive edge.

Dedicated Time for Site Improvements

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We dedicate hours each month exclusively to your site's improvements. This commitment allows us to deep dive into your eCommerce store, pinpointing opportunities for enhancement. Be it improving site design, optimising user experience (UX), enhancing SEO, or integrating new features, our dedicated time is your opportunity to amplify your site's success.

Custom Solutions for Shopify & BigCommerce

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Every eCommerce business is unique, and so are their technical needs. We provide a tailored service package to cater to your specific needs, whether you're on Shopify or BigCommerce. From theme customisation to API integrations, we'll take care of it all.

I'm impressed with the attitude and ability to listen to what we were trying to achieve

Scott Flanagan /
Director, V-Raptor
They took the time to study our current setup and put forward a suitable solution
Peter Kenny /
Managing Director, Ideal Textiles
Project management style has been professional, transparent and collaborative
Emma McConalogue /
Founder, Kesero
Service highlights
We have years of experience in eCommerce design and development and have become trusted partners to many businesses operating on Shopify and BigCommerce.

Our commitment to exceptional service, quick response times, and the utmost professionalism has solidified our position as a leading agency in eCommerce support, maintenance, and improvement.

Support

Available to address any issues or answer any queries.

Regular Updates & Security Checks

Keeping your online store updated and secure from threats.

Performance Optimisation

Enhancing your site’s speed and performance for better user experience and SEO rankings.

Bug Fixes

Promptly fixing any bugs to ensure a seamless shopping experience for your customers.

Customisations

Is your website optimised to provide the best customer experience?

Dedicated Improvement Time

Allocated hours each month for significant enhancements and additions to your website.
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Our Support and Maintenance Packages

To cater to different needs and budgets, we offer three tiers of support and maintenance packages - EssentialCare, ProOptimise, and EliteMax. All our support plans deliver the same exceptional quality of service, no matter which level you choose! The only difference lies in the amount of dedicated time allocated for your eCommerce business to leverage our expertise.

Services
EssentialCare
ProOptimize
EliteMax
Support
Regular Updates & Security Checks
Performance Optimisation
Bug Fixes
Theme Customisation
Plugin Customisation
Dedicated Improvement Hours
12 hours
24 hours
48 hours
Advanced Feature Integration
SEO Enhancement
UX/UI Optimization

1. Discovery

There’s a lot about you and your business that we would like to know before we start the project. We will take the time to understand your business’s challenges and where the opportunities are waiting to be uncovered. This is where we will define, in-depth, what your goals are and how we will achieve them.

2. UX/UI Design

Our goal is to create premium online shopping experiences that will engage your customers. We know that a seamless site is key in any customer journey.

3. Development

We build our websites with trusted eCommerce partners and our applications with future tech in mind. Secure and flexible technologies ensure our products are safe, reliable, and fast.

4. Launch

The launch of any new website is the end of the beginning, the real work begins here. Before we go live we make sure that you have everything from a business process mapped out and that you are confident with your new store.

5. Post-launch Support and Maintenance

Our partnership continues with our web support packages and conversion rate optimisation (CRO). We will use analytics, heatmaps and recordings to monitor customer interactions and model site improvement suggestions that will increase your conversions.

Services
Basic
Premium
Ultimate
Support
Regular Updates & Security Checks
Performance Optimisation
Bug Fixes
Theme Customisation
Plugin Customisation
Dedicated Improvement Hours
12 hours
24 hours
48 hours
Advanced Feature Integration
SEO Enhancement
UX/UI Optimization

EssentialCare Package

12 hours per month
£960+VAT
Our EssentialCare package provides the full spectrum of our top-tier services, along with 12 hours of dedicated support. It's the ideal choice for smaller stores seeking expert guidance to scale their business and capitalise on our extensive eCommerce expertise.

EliteMax Package

48 hours per month
£3480+VAT
With an unparalleled 48 hours of dedicated improvement time each month, this package serves as a high-octane engine propelling your business to new heights. Imagine your store not just meeting but exceeding industry standards, all while capitalising on our comprehensive suite of services. Choose EliteMax and give your business the top-tier advantage it deserves.

V-Raptor

V-Raptor is a brand new fitness clothing company based in Glasgow, Scotland, shipping to customers across the UK. It was founded with the desire to create activewear clothing that is not only comfortable but made with long-lasting quality in mind to support all fitness journeys

Replatforming

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Development of a new technical architecture that streamlines operations and creates more opportunities to deliver an innovative digital shopping experience.

Customer Experience

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The feedback received from their customers highlighted their website as a ‘smooth shopping experience’

Increased Traffic

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Improved online conversions through social advertising and marketing-focused conversion rate optimisation
Cover image for a preview of the case study where Uncover worked with V-Raptor

ROX

ROX is an award-winning British luxury jeweller producing some of the UK’s most inspiring jewellery and retailing the world’s finest luxury watches. Since it was established ROX has set out to do one thing – create a truly memorable shopping experience. This is true not only of their stores but also of their online eCommerce experience.

Features

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New features like click and collect were received positively and used on a regular basis for high value brands that sell only through ROX retail stores

Customer Experience

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The new eCommerce website improved customer experience for ROX and delivered a faster, more reliable and feature packed version of Magento Community

Increased Traffic

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The website experienced higher than ever traffic and sale conversions across key product ranges
Cover image for a preview of the case study where Uncover worked with ROX

Love Rugs

Love Rugs is an established Rug seller based in the heart of Glasgow. For years, they have been providing the highest quality rugs to customers all over the UK, in-store and online. Established in 2008 with the goal of providing customers with stylish and affordable rugs, Love-Rugs has grown from small beginnings to serving customers worldwide.

Growth

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Love Rugs decided to take the next step in their eCommerce growth journey. We worked closely with their team to understand their specific eCommerce needs and decided on Shopify as the platform to improve their conversion rate and provide a well-thought-out shopping funnel for their customers.

Features

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Inventory management and accountancy systems, to ensure everything communicated with each other for easy store management

Customer Experience

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User journey improved significantly, helping customers easily search for and filter what they are looking for on the eCommerce website
Cover image for a preview of the case study where Uncover worked with Love Rugs

Our clients

Speak to our Director, Matthew Collins
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