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Better Shopify Support

Why settle for second best when it comes to supporting your Shopify Store?
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Why Choose Uncover?

Focusing on the growth of your business

Regardless of the amount of support, you need you will receive the same consistent quality of service from our dedicated team. That is our guarantee.

Peace of Mind

With Uncover Commerce, you can rest easy knowing that your store is in capable hands.

Cost-Effective

Our service saves you the expense of hiring a full-time technical team.

Expert Assistance

Gain access to a team of Shopify experts without the overhead.

Scalability

As your business grows, we adapt our services to meet your evolving needs.
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Pricing

Simple, transparent pricing

We believe Uncover support should be accessible to all businesses, no matter the size.
Popular

Essential Cover

£480/mth
Ensuring your website runs smoothly is essential for staying ahead of the competition. With our Essential Cover, you can rest assured knowing that your store is in expert hands.
FEATURES
• 6 Month contract
• Unlimited Bug Fixes
• One Request at a time
• Easy credit-card payments
• Rapid response
• Site monitoring
• Specialist Design/Dev
• Unlimited Quote Requests
Looking to take your store to the next level with new features or site development?
Choose from one of our support and maintenance add-ons and elevate your stores functionality with custom feature development tailored to your unique requirements.

+12h/pm

£1440+VAT

Aimed at smaller sized eCommerce brands looking to improve their online store. Requires essential plan.
Add to your plan

+48h/pm

£3960+VAT

Perfect for large eCommerce businesses, aiming to vastly scale their online presence. Requires essential plan.
Add to your plan
Unlimited Support Requests and Bug Fixes
Have a question? Facing a technical hiccup? We’re just a message away. Our team is dedicated to solving your problems quickly, ensuring your store never misses a beat.
24/7 Support via Ticketing System
Our support team is ready to assist you day and night. Through our easy-to-use ticketing system, help is always a few clicks away.
Performance Monitoring and Reporting
A fast-loading site is key to keeping customers happy. We monitor your site’s performance, making tweaks to ensure it’s always quick and responsive.

Need a Shopify store built?

Get the store your business needs with our custom store builds. Visually captivating and perfectly optimised for higher conversions and a seamless user experience.
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Benefits

Your Trusted Partner for Shopify Success

Choosing Uncover Commerce for your Shopify store's support and maintenance means choosing a partner committed to your success. Here's why we stand out:

User-Friendly Approach

Our services are designed for everyone - no tech jargon, just straightforward solutions.

Works for your business

Whether you're a budding entrepreneur or a seasoned business, we tailor our services to fit your unique needs.

Dedicated Team

Our skilled engineers  are not just experts in their field; they're committed to making your store thrive.

Transparent Reporting

Regular, comprehensible reports keep you informed and in control of your store's performance.

Excellent Customer Service

Our customer service is second to none, with a friendly team ready to assist you at every step.

Strong Community and Network

Becoming a client means joining a community of successful Shopify store owners, offering networking and learning opportunities.
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Pricing

Don't just take our word for it!

See why others chose us for Shopify support
"They have been creative, approachable, and quick to fix any issues."
Asli Olcay
Product Manager, Rox
Clutch review badge depicting us as a top shopify company in 2023Clutch review badge depicting us as a top shopify company in 2023
5-star rating
5.0
from 100+ reviews

Proactive Maintenance

We monitor, update, and optimise your systems regularly, preventing issues before they arise. Enjoy uninterrupted performance and peace of mind.

Rapid Response Support, Anytime, Anywhere

Experience rapid response times and efficient issue resolution, ensuring your digital presence remains robust and your business stays on track, no matter the time or place.

Cost-Effective Assurance

Maximise your ROI with our cost-effective support and maintenance package. By preventing potential issues and swiftly resolving any challenges, we save you both time and money.
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Our Support and Maintenance Packages

To cater to different needs and budgets, we offer three tiers of support and maintenance packages - Basic, Premium, and Ultimate. Each package offers a different level of service and dedicated improvement hours. Choose the one that best suits your needs and let us help you take your eCommerce store to new heights.

Services
Basic
Premium
Ultimate
Support
Regular Updates & Security Checks
Performance Optimisation
Bug Fixes
Theme Customisation
Plugin Customisation
Dedicated Improvement Hours
12 hours
24 hours
48 hours
Advanced Feature Integration
SEO Enhancement
UX/UI Optimization

1. Discovery

There’s a lot about you and your business that we would like to know before we start the project. We will take the time to understand your business’s challenges and where the opportunities are waiting to be uncovered. This is where we will define, in-depth, what your goals are and how we will achieve them.

2. UX/UI Design

Our goal is to create premium online shopping experiences that will engage your customers. We know that a seamless site is key in any customer journey.

3. Development

We build our websites with trusted eCommerce partners and our applications with future tech in mind. Secure and flexible technologies ensure our products are safe, reliable, and fast.

4. Launch

The launch of any new website is the end of the beginning, the real work begins here. Before we go live we make sure that you have everything from a business process mapped out and that you are confident with your new store.

5. Post-launch Support and Maintenance

Our partnership continues with our web support packages and conversion rate optimisation (CRO). We will use analytics, heatmaps and recordings to monitor customer interactions and model site improvement suggestions that will increase your conversions.

Services
Basic
Premium
Ultimate
Support
Regular Updates & Security Checks
Performance Optimisation
Bug Fixes
Theme Customisation
Plugin Customisation
Dedicated Improvement Hours
12 hours
24 hours
48 hours
Advanced Feature Integration
SEO Enhancement
UX/UI Optimization

EssentialCare Package

12 hours per month
£960+VAT
Our EssentialCare package provides the full spectrum of our top-tier services, along with 12 hours of dedicated support. It's the ideal choice for smaller stores seeking expert guidance to scale their business and capitalise on our extensive eCommerce expertise.

EliteMax Package

48 hours per month
£3480+VAT
With an unparalleled 48 hours of dedicated improvement time each month, this package serves as a high-octane engine propelling your business to new heights. Imagine your store not just meeting but exceeding industry standards, all while capitalising on our comprehensive suite of services. Choose EliteMax and give your business the top-tier advantage it deserves.

Frequently asked questions

Here are some of the questions we get asked the most
about our Shopify Support & Maintenance package.
What types of support and maintenance services do you offer for Shopify stores?
We offer a comprehensive suite of support and maintenance services, including troubleshooting, updates, security enhancements, and performance optimization to ensure your Shopify store runs smoothly.
How quickly can I expect a response to support requests?
We prioritise rapid response times. Typically, you can expect acknowledgment of your support request within 8 hours, and we strive to resolve issues promptly, depending on their complexity.
Can you provide support for third-party apps and integrations on our Shopify store?
Yes, our support services encompass third-party app troubleshooting and assistance. We ensure that all components of your Shopify store, including apps and integrations, function seamlessly.
Do you offer regular updates and maintenance to keep our Shopify store current?
Absolutely. Our maintenance services include regular updates to keep your store aligned with the latest Shopify features, security patches, and industry best practices.
How do you handle emergency situations or critical issues affecting our Shopify store?
In urgent situations, we have a dedicated support team that can address critical issues promptly. Our goal is to minimise downtime and quickly resolve any emergencies affecting your store.
Is ongoing support billed on a retainer or an as-needed basis?
We offer flexible support plans tailored to your needs. This can include both retainer-based agreements for ongoing support and ad-hoc support for businesses with occasional needs.

See if Uncover Commerce is right for you. (It totally is.)

Get a guided tour through Uncover, and find out how you and your team can change the way you source design, forever.
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Ultimate Design Subscription

Elevate your business with boundless creativity, a fixed monthly rate, and unlimited revisions.
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Shopify Devlopment Subscription

Explore our expert development services and propel your business into the digital forefront.