Cookie Consent by Free Privacy Policy Generator Update cookies preferences
View

We focus on
customer experience

We bring the right mix of data, strategy, creative, and support to the table so that you can grow.
Icon with an arrow pointing down inside a circle
shopify logo used in a banner of technologies uncover works with
BigCommerce logo used in a banner of technologies uncover works with
Google Ads logo used in a banner of technologies uncover works with
Microsoft Advertising logo used in a banner of technologies uncover works with
Meta logo used in a banner of technologies uncover works with
Next.js logo used in a banner of technologies uncover works with
Service highlights
We have years of experience in eCommerce design and development and have become trusted partners to many businesses operating on Shopify and BigCommerce.

Our commitment to exceptional service, quick response times, and the utmost professionalism has solidified our position as a leading agency in eCommerce support, maintenance, and improvement.

Shopify

Available to address any issues or answer any queries.
Find out more

BigCommerce

Available to address any issues or answer any queries.
Find out more
Gif of an icon used to represent our service support & maintenance

Support & Maintenance

Available to address any issues or answer any queries.
Find out more
Gif of an icon used to represent our service design

Design

Available to address any issues or answer any queries.
Find out more
Gif of an icon used to represent our service development

Development

Available to address any issues or answer any queries.
Find out more
Gif of an icon used to represent our service marketing

Conversion rate optimisation

Available to address any issues or answer any queries.
Find out more
Welcome to our comprehensive Support, Maintenance, and Improvement service for Shopify and BigCommerce websites.

As an agency specialising in eCommerce design and development, we understand the crucial role your online store plays in your business's success. Our mission is to ensure your eCommerce platform always performs optimally, freeing you to focus on growing your business.
Your eCommerce Success, Our Commitment
From strategy, implementation, optimisation and maintenance, we deliver digital marketing efforts that return on investment for your brand needs.

Unwavering Support

Circle icon with arrow pointing right inside
Whether it's small tweaks, theme updates, plugin integrations, or dealing with platform-specific nuances, our dedicated team is ready to help. We're committed to helping you overcome any technical hurdle that stands in your way.

Regular Maintenance and Security

Circle icon with arrow pointing right inside
Regular maintenance ensures your store is always updated, secure, and functioning at peak performance.

Our maintenance package covers regular updates, security checks, bug fixes, performance enhancements, and more. We'll also keep your store in line with the latest eCommerce trends, giving you the competitive edge.

Dedicated Time for Site Improvements

Circle icon with arrow pointing right inside
We dedicate hours each month exclusively to your site's improvements. This commitment allows us to deep dive into your eCommerce store, pinpointing opportunities for enhancement. Be it improving site design, optimising user experience (UX), enhancing SEO, or integrating new features, our dedicated time is your opportunity to amplify your site's success.

Custom Solutions for Shopify & BigCommerce

Circle icon with arrow pointing right inside
Every eCommerce business is unique, and so are their technical needs. We provide a tailored service package to cater to your specific needs, whether you're on Shopify or BigCommerce. From theme customisation to API integrations, we'll take care of it all.
Gif of an icon used to represent our service consultancy

Consultancy

We’re here as your partners to manage change and plan for growth. We investigate deeply all aspects of your brand online and how your processes work. We aim to understand where you are now and where you want to be. From technical audit and business processes to identifying opportunities to drive your business growth through eCommerce. We guide you by creating a plan of how to achieve your goals.

Site Planning

circle icon with an arrow pointing down inside. used to open and close accordian section
We create a blueprint for your eCommerce website. From the structure of the site to the design layout and usability our consultancy covers every aspect of your store.

Technical Audit

circle icon with an arrow pointing down inside. used to open and close accordian section
A deep look at your website and the systems that connect to it. We will provide you with the technical knowledge to know where to focus your effort, where to improve and what opportunities exit to dramatically improve across your company where digital is important.

Strategy & Recommendations

circle icon with an arrow pointing down inside. used to open and close accordian section
Once we’ve identified your priority business goals we create strategies for how to achieve your revenue goals through creative, digital transformation, and precise, well timed Ad marketing.
Gif of an icon used to represent our service design

Creative

We specialise in bringing your eCommerce brand to life through imaginative and innovative design. Whether you're looking for a complete refresh, a shopify store design, or social media content creation, we're here to help you stand out in today's digital landscape. Our approach is centered around understanding your brand's unique personality and tailoring our creative solutions to meet your specific needs.

UX/UI Design

circle icon with an arrow pointing down inside. used to open and close accordian section
From User Journey maps and wireframes to a brand-first clickable prototype. Our UX/UI designers and growth experts shape the perfect user experience that’s on-brand, mobile-first, user-centred and conversion-driven.

Photography & Video

circle icon with an arrow pointing down inside. used to open and close accordian section
At Uncover, content creators & partners work closely with the creative team to produce creative that tells your brand’s story, shines the light on your products and drives valuable clicks to your website. From high-end campaigns to user-generated content-style content, we help you create the right content for any touch point.

Animation & Illustration

circle icon with an arrow pointing down inside. used to open and close accordian section
When photography or video doesn't do the trick, our talented partner illustrators and animators are ready to create thumb-stopping content. The combination of illustration and animation is also a fantastic way to add personality and create a recognisable, ownable brand presence.
Gif of an icon used to represent our service development

Development

Creating High Conversion Journeys
We take great pride in creating eCommerce stores that combine incredible experiences and performance. We choose to build primarily on Shopify 2.0. Our expert team of full-stack developers are ready to build custom themes and apps you need to empower you through the next phase of your growth.

Shopify Plus

Learn more
When you are ready to level up we can help you take advantage of the added benefits of Shopify plus.

BigCommerce

Learn more
For B2B our chosen platform of choice is BigCommerce. As a certified BigCommerce Partner agency we have the experience to bring your eCommerce store to reality.

Headless

Learn more
The future of eCommerce is Headless - combine data from across your business software to create a dynamic, performant, well-orchestrated website that communicates automatically across departments removing repetitive manual effort.

Apps & Integrations

Learn more
We build custom Software for the web from data dashboards to subscription based SaaS. Connect your store to Product Inventory Management (PIM), Enterprise resource planning (ERP), Client relationship manager (CRM), Content Management System (CMS), marketing analytic tools, and any other data point, seamlessly.
Gif of an icon used to represent our service marketing

Conversion rate optimisation

Paid Social & Search Advertising

circle icon with an arrow pointing down inside. used to open and close accordian section
We develop smart performance marketing strategies that combine paid advertising and data to deliver tangible results and scale your growth.

We build custom tracking, oversee ongoing ad copy, assisting with creative asset creation and extra requirements such as connecting product catalogues for Google Shopping, Facebook, Pinterest and more.

Management & Growth

circle icon with an arrow pointing down inside. used to open and close accordian section
Testing creative performance, social proof, audiences and time of day/day of the week conversions and ROI. When are your products most profitable? Which products are most profitable? We look at data for answers.

Conversion Optimisation

circle icon with an arrow pointing down inside. used to open and close accordian section
What’s beyond the click? Is your website optimised to convert? Is it fast enough?

Reporting

circle icon with an arrow pointing down inside. used to open and close accordian section
Reporting on performance will be achieved through A/B testing, comprehensive breakdown of devices, platforms, audiences and web analytics.
This is what we find out before suggesting any PPC budgets. Our CRO service is a process based on science, consumer psychology and real-life data.
Learn more
Gif of an icon used to represent our service support & maintenance

Support & Maintenance

Through working with brands for a number of years we’ve learned that speed, adaptability, and constant evolution is the only way to be successful online. We take a different approach to support and maintenance. No long-term contracts, no restrictions, fully flexible and proactive. Keep it for as long as it works.

Ticket Service Desk

circle icon with an arrow pointing down inside. used to open and close accordian section
Connect with our support agents for requests, questions or help with your store

  • Extension installations
  • PCI Compliance
  • Version upgrades
  • Website uptime & performance monitoring
  • CMS security analysis & vulnerabilities patches
  • Bug fixes
  • Graphic and visual updates

Uptime Monitoring

circle icon with an arrow pointing down inside. used to open and close accordian section
Get peace of mind to know if you website or application is running as expected. We can monitor your web application for changes in usage to anticipate when anything that can affect your store before it occurs.

Proactive Development

circle icon with an arrow pointing down inside. used to open and close accordian section
We have our ears to the ground. Looking for what is emerging in the world of technology and what's coming around the corner. We pass this knowledge on so we can better equip your store with technology that helps power your brand and engage customers.

Performance Audit & Technical Optimisation

circle icon with an arrow pointing down inside. used to open and close accordian section
Your website is more like a living, breathing thing and just like any living thing its health is important and needs some love and care, and to hit the gym. That's why we perform technical audits to make sure your website is fast and healthy.
Our Reviews

I'm impressed with the attitude and ability to listen to what we were trying to achieve

Scott Flanagan /
Director, V-Raptor
They took the time to study our current setup and put forward a suitable solution
Peter Kenny /
Managing Director, Ideal Textiles
Project management style has been professional, transparent and collaborative
Emma McConalogue /
Founder, Kesero
Speak to our Director, Matthew Collins
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Contact image